Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSS407015 Mapping and Delivery Guide
Build relationships between teams in an operations environment

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSS407015 - Build relationships between teams in an operations environment
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to develop respect and trust between individuals, teams, supervisors and management to develop a suitable culture for implementing and sustaining competitive systems and practices initiatives. This includes developing a ‘whole of value stream’ view so that there is not competition between individuals or teams, but rather cooperation to achieve organisation and value stream goals with competition being directed towards other organisations competing in the marketplace. This unit applies to team leaders or managers with influence, authority and responsibility over teams and who have a role in assisting with implementing an organisation competitive systems and practices culture. No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Competitive systems and practices
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify organisational relationships
  • Map actual and intended process flows within and between teams
       
Element: Map actual and intended communication, information and data flows within and between teams
       
Element: Identify and map other interactions (actual and intended) within and between teams
       
Element: Determine the consequences in terms of customer benefit of intended flows and interactions
       
Element: Determine the consequences in terms of customer benefit of the actual flows and interactions
       
Element: Foster cooperation within team
  • Present relationships information to team members
       
Element: Discuss areas where greater cooperation would yield benefits
       
Element: Agree on ways to achieve greater cooperation in these areas
       
Element: Facilitate team implementation of agreed changes
       
Element: Foster cooperation between teams
  • Present relationships information to teams and team representatives
       
Element: Obtain approvals for proposed changes
       
Element: Facilitate implementation by teams of agreed changes
       
Element: Identify sources of tension, conflict or competition
  • Examine team and individual key performance indicators (KPIs) for sources of conflict and competition
       
Element: Examine flows and interactions for sources of conflict and competition
       
Element: Observe interactions between team members and identify tensions, conflicts and competition
       
Element: Observe interactions between teams and identify tensions, conflicts and competition
       
Element: Observe response to change and resistance to change
       
Element: Reduce causes of tension, conflict or competition
  • Draft modified KPIs to reduce causes of conflict and competition
       
Element: Draft modified systems causing conflicting flows and interactions
       
Element: Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition
       
Element: Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition
       
Element: Obtain any required approvals for suggested and drafted changes
       
Element: Facilitate the implementation of the agreed solutions
       
Element: Monitor implementation and take actions to ensure agreed changes become standard practice
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Map actual and intended process flows within and between teams 
 
 
 
 
Present relationships information to team members 
 
 
 
Present relationships information to teams and team representatives 
 
 
Examine team and individual key performance indicators (KPIs) for sources of conflict and competition 
 
 
 
 
Draft modified KPIs to reduce causes of conflict and competition 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

MSS407015 - Build relationships between teams in an operations environment
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSS407015 - Build relationships between teams in an operations environment

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: